Our returns policy is quite straightforward but there are a number of conditions that we ask our customers to comply with.
1: If you have not requested a return within 14 days of receiving an order, we will assume that you are intending to keep it and we will not authorise a return. Please email email@example.com for authorisation of a return. We accept returns for unopened items.
2: In case of a return from within the UK, we will issue full refund including any initial postage paid, however product prices include handling and packing charge which is no more than £1.50 to a maximum of £5 per order. If an item or complete order is returned we will deduct this charge. Next day guaranteed delivery cost will not be refunded in case of a return. In any instance where the guaranteed delivery is delayed, we will put a claim through to royal mail on your behalf and will pass on any refunds to the customer.
3. In case of an international return, handling and packaging charge varies from £2.50 to equivalent to the initial delivery cost.
4: Buyer pays the return delivery charge. Delivery charge is only reimbursed if it is established that the item was faulty.
5: Goods made to order are exempt from returns policy and will not be refunded.
Return address: EIMASS Limited, Unit 2, Second Floor, Houldsworth Business & Arts Centre, Stockport, SK5 6DA, United Kingdom.